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IT LifeCycle

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1. XPragma, “The Quest for the Agile Enterprise,”, March 15, 2005.
2. Agility International, “Briefing on Agility and Business Agility,”, March 15, 2005.
3. Gartner, “Client Issues for IT Leadership,” October 9, 2003.
4. Zeus Kerravala, “The Road to a Five-Nines Network. Enterprise Computing and Networking,” Yankee (February 2004).
5. Joan Cummings, “Taking Measure of Network IT’s Value,” Network World (October 25, 2004).
6. R. Blum, “International Network Services. IT Service Management and ITIL,” November 2004.
7. InfoTech, “The New Converged Application Support Model,” 2003.